Support

Help with your template.

Every purchase includes bug fixes and setup help for twelve months. Here is how to reach us, what is covered, and what to send so we can answer fast.

EmailWrite to usThe main channel. Include the template name and the email you ordered with.hello@fullstackevolved.comFormOpen a requestThe form on this page, pre-filled with the fields we need to reproduce the problem.Go to the formGuidesSolve it yourselfDeployment on Vercel, Netlify, and GitHub Pages, plus Sanity setup, step by step.Read the guides
First reply
1 business day
Support included from purchase
12 months
Hours, US Eastern Time
Mon – Fri

Before you write

With these five things we can usually fix it in the first exchange:

  1. 01Template name and the email you purchased with
  2. 02What happens and what you expected to happen
  3. 03Steps to reproduce, from a clean install if possible
  4. 04Browser and operating system, or the terminal output if the build fails
  5. 05A screenshot, the console error, or the deployed URL

Updates

Fixes land in the private repository you already have access to: pull and you are done. If you have modified the template, review the diff before merging. Migrations to major new versions of Astro or React are announced when ready, but they are not part of the support commitment.

Open a request

Lands straight in our inbox with the subject already tagged as support.

Included with your purchase

  • Help installing and deploying on Vercel, Netlify, or GitHub Pages
  • Bug fixes in the template code as delivered
  • Questions about how the code is organised and where to change things
  • Sanity Studio setup on Sanity versions
  • Guidance on connecting your domain
  • Fix updates pushed to your private repository

Quoted separately

  • New features, new sections, or new pages
  • Design changes beyond colours, fonts, and copy
  • Content entry, copywriting, or image work
  • Conversion to WordPress, Sanity, or Emdash
  • Integrations with third-party services the template does not ship with
  • Bugs introduced by your own modifications or by upgrading dependencies yourself

Not sure which side your request falls on? Ask. If it is billable work, you get a price and a timeline before we touch anything.

Frequently asked questions

I have not received the repository invite.

Check your spam folder and the notifications tab on GitHub. If it still has not arrived after an hour, email us with your order reference and the GitHub username to invite. We resend it by hand.

Can I use the template on more than one site?

Each license covers one end product. Staging and development copies of that same site do not count. A second site, or a site for another client, needs a second license.

How do I request a refund?

Email us within fourteen days of purchase with your order reference. It applies as long as the template has not been deployed to a public URL or substantially modified. The details are in the Terms.

I bought the static version. Can I move to Sanity or WordPress later?

Yes. CMS conversion is quoted separately and delivered in the same repository. Email us with the template name and the CMS you need.

Can you deploy it for me?

The guides cover deployment step by step and we help if you get stuck. If you would rather we handle it end to end, domain included, we quote it as a small service.

My problem is with Vercel, Netlify, or Sanity, not the template.

We still point you in the right direction as far as our experience with those platforms goes, but their official support is the one who can see your account. When the fault is clearly on their side we will say so and tell you where to ask.

The full license, refund, and liability conditions are in the Terms of Service · Privacy Policy